If you don’t get a copy of your contract with the basic information required under the Consumer Protection Act, you can cancel the agreement within 30 days.

by email) within 15 days after accepting the agreement give you a written copy of the contract ( e.g.give you the chance to accept, decline or make corrections to the contract before accepting it – if they don’t, you can cancel the agreement up to seven days after you receive a copy of it.If you enter a contract online, it is an Internet agreement, under the Consumer Protection Act and the company must: If you don’t get a copy of your contract with the basic information required under the Consumer Protection Act, you can cancel the agreement within one year. still applies if your move happens within these 10 days but will need to reasonably compensate the company for any services they already provided.starts after you get a copy of your written contract.means you can cancel the contract without any reason within those 10 days.If you negotiate or enter into a contract in person and in your home, it is a direct agreement under the Consumer Protection Act and you have the right to a “cooling-off period” of 10 days, which: Contact us if you are not sure which category applies to your contract. Keep in mind that, in some cases, a consumer contract can fall into more than one of these categories so different rules can apply. There are more rules for moving contracts but they depend on how and where you negotiated and entered into your contract.īelow are some of these rules. If you have a contract with a moving company that has misrepresented their product or service, you can withdraw from the contract within one year. any licences or customs documents that may be needed to cross a border.the number of staff, the estimated number of hours and the size of the vehicle(s) that will be needed.who is responsible for any damage or loss.the name of the mover’s insurance provider and their policy number.by law, the mover cannot charge you more than 10% above the estimate in your contract unless you need additional supplies or services and agree to an increase.the total amount that you will have to pay.a description of the service(s) and an itemized list of prices.the mover’s name, address and contact information.clearly show the terms of your agreement with the businessĪll consumer contracts for moving services must include:.be in writing if they are worth more than $50.Consumer contracts for moving services must: When you hire a mover, you have rights under Ontario’s Consumer Protection Act. move only items that you have packed yourself?Ĭonsider asking what happens if there are unforeseen circumstances, such as if the mover’s vehicle breaks down or if there is a traffic jam.provide packing services as well as move your belongings?.check for alerts or complaints made through the Better Business Bureauīefore signing a contract with a mover, get at least 3 written estimates from different companies and be clear about what you want them to include.search the Consumer Beware List for any complaints and charges against the moving company.Once you have a few moving companies in mind, remember to: dealing with a local business – it will make reference checks easier and you can have the movers come over to actually see what needs to be moved, which helps to give you an accurate estimate.

asking friends, family or coworkers for recommendations.

Moving companies are not licensed by the province, but doing some research can help you find a reliable mover. Keep yourself and your belongings protected – use these tips and avoid hiring a bad moving company.

In 2015, the Ministry of Public and Business Service Delivery received 294 complaints about moving companies – and many more likely didn’t get reported. Learn more about what to ask when hiring a mover. ask to visit any facility where your items may be stored.find out who is responsible if items are damaged or lost (check your home insurance – it may cover these items).does it cover things that you packed yourself?) ask about their insurance coverage ( e.g.

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